Privacy Policy

Last Updated: March 26, 2026
This Privacy Policy is issued by ResponZix AI PLT (Registration No. 202604000683/LLP0045911-LGN), hereinafter referred to as 'ResponZix AI PLT'

ResponZix AI PLT ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and AI-powered services.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Contact Information: Name, email address, phone number, and business details provided via our forms.

  • Communication Data: Audio recordings of voice calls, transcriptions of conversations, and WhatsApp message history processed by our AI agents.

  • Technical Data: IP addresses, browser type, and usage statistics via cookies to improve website performance.

2. How We Use Your Data

We use the collected data for the following purposes:

  • Service Delivery: To operate our AI voice agents, manage bookings, and automate workflows via third-party integrations (e.g., Vapi, Make.com, Twilio).

  • Quality Assurance: To train and refine our AI models for better accuracy and localized language understanding.

  • Communication: To respond to your inquiries and send service-related updates.

3. Infrastructure & Third-Party Service Providers

To ensure high-fidelity and low-latency AI performance, the Provider utilizes a proprietary integration of Global Tier-1 AI Infrastructure. By engaging our services, the Client acknowledges that data may be processed through the following categories of sub-processors:

  • Neural Voice Engines & Transcription Services: For real-time voice synthesis and speech-to-text processing.

  • Large Language Models (LLM): For advanced linguistic processing and cognitive reasoning.

  • Enterprise Automation Gateways: For secure cross-platform workflow synchronization.

  • Telecommunication & Messaging Carriers: For global connectivity via cellular and instant messaging networks.

  • Statutory Compliance: All data handling adheres strictly to Malaysian PDPA 2010 and LHDN/SSM regulatory requirements.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law (PDPA 2010). Audio recordings are typically stored for a limited period for quality review before being deleted or anonymized.

5. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access and request a copy of your personal data.

  • Request the correction of inaccurate data.

  • Withdraw consent for data processing at any time.

6. Security

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. All data transmissions are encrypted using industry-standard protocols.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

ResponZix AI PLT
No.26-02,Jalan Perjiranan 4/1,Bandar Dato Onn, 81100 Johor Bahru, Johor, Malaysia
Email: hello@responzixai.com
WhatsApp: 011-11453987